These Data Deletion Instructions explain how an authorized representative of a Client may request the removal of information associated with the Meta and WhatsApp Business Platform integration used by Kayros Assist.
1. Scope
Kayros Technologies, LLC (“Kayros,” “we,” “us,” or “our”) uses Meta Embedded Signup to allow authorized Clients to connect their WhatsApp Business Account to Kayros Assist through Twilio.
Kayros does not use the Meta and WhatsApp integration to collect or manage diagnoses, test results, treatment details, medication information, or other clinical records.
In connection with onboarding and supporting the integration, Kayros may receive and maintain business and technical identifiers such as:
- Meta Business Portfolio identifier.
- WhatsApp Business Account (“WABA”) identifier.
- WhatsApp business phone number identifier.
- WhatsApp Sender configuration.
- Integration, authorization, and onboarding status.
- Related technical or error information.
Kayros does not use the integration to access or store Facebook posts, photographs, friends lists, or other unrelated social-media content.
2. Client Data and Patient Information
This Meta-specific data deletion process does not apply to patient records, appointment information, communications, or other Client Data controlled by the applicable Client.
Kayros does not independently delete Client Data or patient records in response to a request submitted directly by a patient or other End User. Requests involving such information must be directed to the applicable Client.
The applicable Client determines whether Client Data will be retained, corrected, restricted, returned, or otherwise handled in accordance with its policies, the applicable agreement with Kayros, and applicable law.
3. Requesting Removal of a Meta or WhatsApp Integration
An authorized representative of a Client may request that Kayros disconnect the Client’s Meta or WhatsApp Business Platform integration and remove or dissociate the associated integration information from the Client’s active Kayros Assist configuration.
Requests should be submitted to:
Email: compliance@kayrostech.com
Subject: Meta Integration Removal Request
The request should include:
- The Client or organization name.
- The name and business email address of the authorized representative.
- The telephone number associated with the WhatsApp Sender.
- The WABA identifier or WhatsApp business phone number identifier, if available.
- A description of the integration that should be disconnected.
4. Verification and Processing
Kayros may request information reasonably necessary to verify the identity and authority of the requester before disconnecting or removing an organization-level integration.
After verification, Kayros will:
- Disable or disconnect the applicable Meta and WhatsApp integration within Kayros Assist.
- Remove or permanently dissociate the applicable Meta business and technical identifiers from the Client’s active integration configuration, to the extent such information is under Kayros’s control.
- Stop using the disconnected integration to provide WhatsApp functionality for the applicable Client.
- Confirm completion through the verified business email address associated with the request.
Verified requests will generally be processed within 5 business days
Disconnecting the integration may prevent the Client from sending or receiving WhatsApp messages through Kayros Assist. A new Meta Embedded Signup process may be required to reconnect the integration.
5. Information Not Removed Through This Process
Disconnecting or removing the Meta and WhatsApp integration does not automatically:
- Delete the Client’s Kayros Assist account.
- Delete patient or appointment information controlled by the Client.
- Delete communications or messages that have already been delivered.
- Terminate the Client’s agreement with Kayros.
- Delete information maintained independently by Meta, WhatsApp, Twilio, a telecommunications provider, or another third party.
- Delete security, audit, billing, or legal records that Kayros is required or permitted to retain.
Requests concerning information maintained directly by Meta, WhatsApp, Twilio, or the applicable Client may need to be submitted directly to that organization.
6. Contact Information
Questions regarding these Data Deletion Instructions may be directed to:
Kayros Technologies, LLC
Email: compliance@kayrostech.com
Mail: PMB 238, 1353 RD 19, Guaynabo, PR 00966
Website: https://kayrostech.com
Related policies: Privacy Policy · Terms of Use
